Register a Return

Would you like to return an item? Enter your order number and email address below and follow the steps. Your return will then be immediately registered in our system.

• You have 30 days to change your mind after receiving the item.
• Return the product within 14 days of your registration.
• You are responsible for the return shipping costs. Is your product defective, or did you receive the wrong item? In that case, the return label is free.
• You'll receive a refund within 14 days, via the same payment method you used.

Is the light in your ball no longer working? If so, you don't need to send anything back. Just ask Emma in the chat, and we'll send you a new light.