Frequently Asked Questions

Emma is here to assist you 24/7

Click on Emma at the bottom right and ask your question. You will receive immediate assistance with product selection, ordering, delivery, use, and common problems. If we are unable to resolve the issue immediately, Emma will forward your question to our customer service department. They will respond to your question within 1 to 2 business days.
If you would like to contact customer service directly, please fill out the contact form below.

Contact

It can always happen that something does not go quite as planned. We encourage you to first report complaints to us by emailing to support@ledsmovenow.com.. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Also, it is also possible for consumers in the EU to file complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere then you are free to file your complaint through the European Union platform.