Frequently Asked Questions

The Netherlands and Belgium: 1 to 2 business days. Rest of Europe: 2 to 4 business days. Outside Europe: 5 to 15 business days.

If you place your order on a business day before 10:00 p.m., your package will be shipped the same day.

We offer free shipping on orders of 70 euros or more, both within the Netherlands and internationally. For orders below that amount, you'll see the shipping costs at checkout, before you pay.

PostNL handles deliveries in the Netherlands and Belgium. As soon as your order is processed, you'll receive a tracking number via email at the address you used to place your order.

Yes, we ship worldwide. Please allow 5 to 15 business days. Shipping costs are 24.95 euros.

No. Each order is shipped separately and has its own shipping costs. If you're still unsure about adding an extra item, it's best to add it to the same order right away.

No. We ship the ball deflated so it's well protected during transit. You can inflate it with a regular ball pump. If you don't have one, you can add one to your order at checkout.

Each tap of the ball turns the light on for 25 seconds. When the ball is at rest, the light turns off automatically.

A fully charged battery lasts for about 3 hours of play. After that, you can recharge it using the included USB-C cable.

Open the charging port cover and connect the included USB-C cable. Red light: the battery is charging. Green light: fully charged. Unplug the cable, close the cover, and start playing.

The ball comes empty, so the battery stays in good condition during shipping. Charge it fully before your first game.

Splash-proof. It can handle wet grass and light rain. It cannot handle heavy rain, standing water, or the pool. There is a USB-C charging port inside the ball, and it must stay dry. Bring the ball inside after playing.

Does the light stop working after rain or contact with wet grass? If so, let the ball dry thoroughly in a dry, warm place first. If it still doesn't work after that, please contact us. Water damage to the light is not covered by the warranty.

Tip from other parents: Put a piece of clear tape over the charging port. That way, moisture won't get in as easily.

No. The light is protected inside the ball, not on the outside. If something does go wrong, you're covered by the warranty.

Both. In the gym, on the street, on the field. Just don't leave it outside in the rain, and always make sure the charging port is closed tightly.

No. At dusk, you can already see the light just fine. If you're playing on a field with lights, turn them down a bit. A little light makes it easier to see each other, and the ball will still stand out.

You have a 30-day cooling-off period starting from the day you receive the ball. If you're not satisfied with it, simply request a return on the returns page, and you'll get your money back—or choose a different product, if you prefer.

The full terms and conditions are outlined in our return policy.

Register your return on the returns page using your order number and email address. You'll immediately receive the return address and instructions. You then have 14 days to ship the package.

Please return the product as complete as possible, preferably in its original packaging.

Yes, you're responsible for the return shipping costs. If your product is defective or you received the wrong item, the return label is free.

You may inspect the ball and test it briefly, just as you would in a store. If it shows obvious signs of use or damage, we may deduct a portion of the amount.

Within 14 days after you've reported the return, as soon as we receive the package in good condition. You'll receive a refund using the same payment method you used to make the purchase.

If you return part of your order, the shipping charges will still apply.

1 year warranty on the ball and the LED light. Is the light in the soccer ball (Europe or Traditional) or the basketball no longer working? Ask Emma in the chat for a new light. You don't need to send anything back. For other products, email us your order number and a brief description, along with a photo or video.

Yes. Please email us to let us know which product you'd prefer, and we'll work it out together. The same return policy applies.

Yes. Schools, sports clubs, and companies use our kits to organize LED soccer tournaments, sports days, or company outings. You buy the kit—so there’s no rental fee—and can use it as often as you like.

Check out the tournament package or email us to let us know what you'd like to organize.

A complete set (2 glow-in-the-dark soccer balls, 12 glow-in-the-dark vests, and 2 sets of solar-powered goal lights) costs 279.99 euros, including shipping.

With two fields, you play 6-on-6 on both fields at the same time. In 4 blocks of 20 minutes, you’ll have 96 participants, which works out to about 5.83 euros per participant.

Yes. If you order 10 or more products, you'll receive a 20% discount when you put together your package. Need larger quantities—for example, for an entire club or as a corporate gift? Email us, and we'll put together a proposal.

A field measuring about 20 by 35 meters is suitable for 6-on-6 play. More participants? Set up multiple fields side by side or play in 15- or 20-minute blocks.

Yes. When checking out, enter your company name in the address field. If you would like an invoice with a VAT number, please email us your order number after placing your order.

Yes. Through our affiliate program, you earn a commission on every sale made through your link, calculated based on the net product price. All the details are on the affiliate page.