Frequently Asked Questions
Netherlands/Belgium: 1-2 working days
Rest of Europe: 2-4 working days
Rest of the world: 3-5 working days
Enjoy free shipping when you spend over €60
All orders are shipped with DHL or UPS. A Track & Trace will be sent by email after the order is processed.
Our viral soccer ball uses luminous technology, making it light up for 25 seconds every time the ball gets a tap. It's a super cool effect that makes kids more motivated to go outside! The ball's rechargeable battery works for about 3 hours. After it runs out, you can recharge it with the included USB C cable.
The ball is splash-proof. That means the ball can withstand rolling through damp grass, but try to avoid it. This is because there is a USB C charging port in the ball, and it needs to stay dry. So when it rains we recommend not playing soccer, and also make sure the ball is inside in the evening to avoid moisture in the charger! A tip from other parents: stick a large piece of clear tape over the charging cover so moisture cannot get in as easily.
The light is well protected in the core of the ball, so it will not break. In the unlikely event that something does go wrong, you will of course have warranty!
We are confident that you will like the product! If not, we offer a 30-day money back guarantee. If for any reason you are not 100% satisfied with your purchase, simply return it and get your money or another product. For more information visit our return page.
Enjoy LED Soccer wherever you are! Our worldwide shipping ensures that this sensational product can reach you no matter where you live. Please note shipping and delivery times may vary depending on your location.
Contact
It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing us at [email protected].. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
Also, it is also possible for consumers in the EU to file complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere then you are free to file your complaint through the European Union platform.